Acceptable Use Policy

You must not use ChartScribe to:

• Record, process, or store any data that is not related to legitimate clinical care
• Record or upload sexually explicit, obscene, or offensive content of any kind
• Use the platform for any unlawful, fraudulent, or malicious purpose
• Impersonate any person or misrepresent your professional credentials
• Harass, threaten, or abuse any individual through the platform
• Share account credentials or allow unauthorised access to your account
• Attempt to bypass security measures or access data belonging to other users
• Use automated tools, bots, scrapers, or crawlers on the platform
• Upload malicious software, viruses, or code designed to harm the platform
• Resell, sublicense, or commercially exploit the platform without authorisation
• Use the platform in any way that could damage, disable, or impair our services
• Process data relating to individuals without a legitimate clinical relationship

ChartScribe is designed for healthcare professionals. You must:

• Hold valid professional registration with your relevant regulatory body
• Only process patient data where you have a legitimate duty of care relationship
• Obtain appropriate consent for recording clinical encounters where required by law
• Review and verify all AI-generated notes before incorporating them into patient records
• Comply with your professional body's code of conduct and local clinical governance
• Maintain your professional indemnity insurance

When using ChartScribe, you must:

• Not store patient data on unencrypted personal devices (use the platform's secure storage)
• Not share clinical notes via unsecured channels (email, messaging apps)
• Use the platform's built-in sharing and export features for legitimate clinical handover
• Report any data breach or suspected unauthorised access within 24 hours
• Delete or anonymise data when it is no longer clinically necessary
• Comply with your organisation's information governance policies

Audio recording of clinical encounters must comply with:

• Local laws regarding consent for audio recording in healthcare settings
• Your organisation's policies on recording patient consultations
• Professional body guidance (e.g., GMC guidance on audio recording)

ChartScribe provides a verbal consent prompt feature. You are responsible for ensuring patients are informed and have consented appropriately.

ChartScribe uses artificial intelligence to generate clinical notes. You must:

• Always review AI-generated content for accuracy before signing or saving
• Not rely solely on AI-generated content for clinical decision-making
• Correct any errors or omissions in generated notes
• Understand that AI may misinterpret medical terminology, accents, or complex cases
• Report systematic errors to help us improve the system

We monitor platform usage for violations of this policy. If we detect a violation:

• First violation: Warning and required remediation within 7 days
• Second violation: Temporary suspension (up to 30 days)
• Third violation: Permanent termination without refund
• Severe violations (e.g., data theft, illegal content): Immediate termination and referral to relevant authorities

We may also report illegal activity to law enforcement, regulatory bodies (e.g., GMC, CQC, ICO), or your employing organisation as appropriate.

If you become aware of any violation of this policy, please report it immediately to security@chartscribe.io. All reports are treated confidentially.

We may update this AUP as needed. Material changes will be notified by email and through the platform.

For questions about this policy: legal@chartscribe.io