Question 1

What is ChartScribe?

Accepted Answer

ChartScribe is an AI-powered medical scribe that automatically generates accurate, structured clinical notes from patient-clinician conversations in under 60 seconds. It also includes the free ChartScribe.care patient portal for prescriptions, medication reminders, vitals tracking, carer access, and FHIR sync — creating a complete care loop.

Question 2

Is ChartScribe HIPAA compliant?

Accepted Answer

Yes. ChartScribe is fully HIPAA compliant with WebRTC encryption, AES-256 encryption, 2FA, and comprehensive audit logs. All clinician accounts require NHS-approved identity verification. We offer Business Associate Agreements (BAA) and Data Processing Agreements.

Question 3

Is ChartScribe assessed for use in the NHS?

Accepted Answer

ChartScribe is designed to align with the NHS Digital Technology Assessment Criteria (DTAC) across clinical safety, data protection, technical security, interoperability, and usability.

Question 4

How accurate is ChartScribe?

Accepted Answer

ChartScribe is designed for high clinical accuracy across specialties and accents, including Irish and UK regional accents. Every note is a draft — the clinician reviews, edits and approves it before it enters the record.

Question 5

How long does it take to generate a note?

Accepted Answer

Most notes are ready for review and signing in under 60 seconds (average ~4.3 seconds for transcription + structuring).

Question 6

Does ChartScribe integrate with my EHR?

Accepted Answer

Yes. ChartScribe supports direct EHR push (one-click) to systems including EMIS Web, SystmOne, Epic, Cerner, and others. It also offers HL7 FHIR export and multiple other formats (PDF, Word, JSON, secure email).

Question 7

What about the patient portal — ChartScribe.care?

Accepted Answer

When you subscribe to ChartScribe, your patients get full access to the free ChartScribe.care portal. It includes prescriptions, medication reminders, vitals tracking from wearables, carer tools with audit logging, data export, and seamless FHIR sync with your clinical notes.

Question 8

Which specialties does ChartScribe support?

Accepted Answer

ChartScribe works across Primary Care, Mental Health, Emergency Medicine, Cardiology, Paediatrics, Orthopaedic Surgery, Rheumatology, and more. It generates notes in familiar formats (SOAP, DAP, BIRP, PIRP) tailored to each specialty.

Question 9

How secure is patient data?

Accepted Answer

Data is encrypted in transit and at rest. ChartScribe does not use patient data to train AI models. Full audit trails are maintained, and patients control access to their .care portal records. Security controls are aligned with SOC 2 and ISO 27001.

Question 10

How much does ChartScribe cost?

Accepted Answer

Starter is free forever (50 notes/month). Pro is $63/month billed annually ($756/year) or $79/month billed monthly. Enterprise has custom pricing for NHS Trusts and large organisations. Start with a free trial — no credit card required.

Question 11

Can I try ChartScribe before committing?

Accepted Answer

Yes. Start a free trial instantly with full feature access, or book a personalised 15-minute demo with your own sample consultations.

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Right to Erasure ("Right to be Forgotten")

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